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Other Policies

Appointments     updated 10/1/2019

Appointments may be conveniently scheduled for Mornings, Afternoons, and Early Evenings.

We see all patients on an appointment basis, and we request that you call in advance so that we can reserve time for you.

 

We make every effort to honor all time commitments and we request that you extend us the same courtesy.  On occasion, emergencies may arise, and whenever possible, you will be fully informed if there will be any delays or schedule changes.

 

MISSED APPOINTMENT POLICY:

We understand that there are times when you must miss an appointment due to emergencies or obligations for work or family. 

 

If it is necessary to cancel your scheduled appointment, we require that you call one business day (Monday-Friday) in advance or you may be considered a “no-show”.   No-shows inconvenience those individuals who need access to medical care in a timely manner and may prevent another patient from getting much needed treatment. Conversely, the situation may arise where another patient fails to cancel and we are unable to schedule you for a visit, due to a seemingly "full" appointment schedule.  

 

To cancel or reschedule an appointment, please call our office at (716) 648-2770, if our office is closed, please leave a message.  All messages are date/time stamped.

Patients who no-show and fail to notify our office within at least one business day in advance, or show up more than 15 minutes past your scheduled appointment time, will be charged the following Fees:.

 

  • $150 Fee for missed Surgical appointments

  • $50 Fee for missed Initial Visit, Follow Up, or Procedure appointments

  • $25 Fee for all other missed appointments not mentioned above

 

These fees are not reimbursable by insurance and are to be paid by the patient prior to scheduling their next appointment.

Emergency Care

You will reach our Voice Mail system if the office is closed or unavailable when you call. If you're calling regarding a medical emergency, you will be given a number to call a live operator who will then facilitate contacting the on-call physician.

 

Prescription refills or appointment cancellations are generally not considered medical emergencies.  If you are not calling regarding a medical emergency, please leave a message with our Voice Mail system.

 

Remember to leave your name, phone number and reason for the call. Your message will be retrieved and in most cases responded to by the following business day (or that same afternoon if you call while the office is at lunch).

Prescriptions

All prescriptions and authorizations for refills should be requested during normal office hours. If the office is closed or unavailable, you may leave a message with our Voice Mail.  

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Remember to leave your name, phone number and reason for the call. Your message will be retrieved and in most cases responded to by the following business day (or that same afternoon if you call while the office is at lunch).

Telephone Calls

Good communication between you and your physician is vital. So, do tell us about problems or questions you might have. If you do not understand an answer or if new problems arise, please let us know. We try to provide you with the best medical care, and we need your cooperation to succeed.

All patients are encouraged to call with any questions they may have regarding a medical or billing problem.  However, it would be most unfair to our patients if the doctors were interrupted to answer every phone call. The office staff will relay your information to the doctor and your call will be returned or otherwise answered in a timely matter.

All phone calls are answered.
 

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